1v1 Privacy Policy — Data Protection for Malaysian Users
Your privacy is our priority. This document clearly explains how 1v1 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective Date: 1 January 2026. This policy applies to all users of the 1v1 platform.
1. Information We Collect
Account Information
During registration, we collect your full name, phone number, email address, and the password you set. The name registered must match your official identification document to ensure smooth processing of withdrawals.
Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details including the payment method used, amount, and timestamp. We do not directly store full credit card details or bank account numbers — all transactions are processed through secure payment providers.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and time zone. This is used to ensure the platform runs correctly across Android devices, iPhones, and various web browsers, and to detect suspicious activity.
2. How We Use Your Information
Your account information is used to verify your identity at login, process MYR deposits and withdrawals, and send you important transaction notifications.
Device data and usage patterns help us detect unauthorised login attempts, multi-account activity, and platform abuse in real time.
Anonymised usage data is analysed to understand how users interact with 1v1, enabling us to improve navigation, load speed, and page layout.
We use your contact information to send important account notices, policy updates, and transaction information. We do not send marketing materials without your consent.
When you contact our support team, your account information and transaction history are used to resolve your issue more quickly and accurately.
Certain transaction records and identity information are retained to comply with applicable legal and regulatory requirements in Malaysia.
3. Cookies & Tracking
The 1v1 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Maintains your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your preferences such as language and display settings to make future visits more convenient.
- Analytics Cookies: Collects anonymised data on how users navigate the platform for internal improvement purposes.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect login functionality and account access. The 1v1 platform does not use cookies for third-party advertising or to sell your browsing data.
4. Data Storage, Security & Information Sharing
Data Retention
Your information is stored on servers protected to industry security standards. Transaction data and account information are retained for as long as your account is active, and for any period required by law following account closure. Data that is no longer needed is securely disposed of in accordance with our internal procedures.
All communications between your device and 1v1 servers are encrypted to ensure your data cannot be intercepted in transit.
Third-Party Sharing
1v1 does not sell or rent user personal information to any third party for marketing purposes. Information may only be shared in the following circumstances:
- With approved payment providers solely for processing MYR deposit and withdrawal transactions
- With technical service providers bound by strict confidentiality agreements
- To authorities when required by law or a valid court order
5. User Rights & How to Exercise Them
As a user of the 1v1 platform, you have the following rights regarding your personal data:
Access Rights
You have the right to know what information we hold about you. Requests to view your personal data can be made through the support section in your account after logging in.
Right to Correction
If your personal information is inaccurate or outdated, you have the right to request a correction. Some details, such as your full name, cannot be changed without identity verification as they are tied to your financial account.
Right to Erasure
You may request account closure and deletion of your personal data, subject to legal requirements for retaining certain records. Completed deletion requests will be processed within a reasonable timeframe. Note: Data deletion will result in permanent account closure.
6. Policy Changes & How to Contact Us
Privacy Policy Update
1v1 reserves the right to update this Privacy Policy from time to time in line with changes in technology, legislation, or business practices. Users will be notified of any significant changes via in-platform notifications or email.
The latest effective date will always be displayed at the top of this page. Continued use of the 1v1 platform after changes are published constitutes your acceptance of the updated policy.
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our team:
Email: [email protected]
For frequently asked questions, visit our FAQ page us. You may also log in to your account to manage your privacy settings or register a new account if you are not yet a member.